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Cancellation and refunds
Last updated: October 7, 2026
Before preparation begins
For paid Bond Readings, Intuitive Follow-ups and responses to client questions, you may request cancellation and a full refund before personalized preparation begins. Email marcia@cartasintuitivas.org as soon as you decide to cancel.
After preparation begins
Because each reading is personalized and prepared using the information submitted for it, payments are generally not refundable once preparation has begun.
Incomplete materials or missing consent
If the two forms, photos or necessary permissions are missing, we will contact you. If the process cannot continue, the situation will be considered individually, including whether personalized preparation has already started.
Delivery problems
If your PDF does not arrive, is corrupted or has another technical issue, we will resend it at no additional charge. Please check your spam and promotions folders before contacting us.
How to request help
Send cancellation, refund or delivery correction requests by email, including the name and email address used for the purchase. If a refund is approved, the time it takes to appear in your account depends on your bank and payment method.